Genuine Healthcare Services Inc
3243 N 38Th St Ste A · Mcallen, TX 78501
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(956) 683-6296
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Genuine Healthcare Services Inc is a Medicare-certified home health agency serving McAllen since 2012. They offer six types of services: skilled nursing, physical therapy, occupational therapy, speech pathology, medical social services, and home health aide care. Like all Medicare-certified agencies, they're required to meet federal standards and undergo regular quality reviews.
What patients say
Based on 52 patient surveys
These scores are aggregated results from the CMS HHCAHPS patient survey program — individual survey responses are not publicly available.
What to expect
With home health services, a nurse or therapist will visit your parent's home on a regular schedule based on their medical needs. For skilled nursing, a nurse monitors health status and manages medical care. Physical, occupational, and speech therapists work on recovery and function. Home health aides help with bathing, dressing, and other daily activities. Medical social workers help coordinate care and connect your parent to community resources. Most visits last 30 minutes to an hour. Your parent's specific care plan depends on their condition and what Medicare approves.
Services offered
- ✓ Skilled Nursing
- ✓ Physical Therapy
- ✓ Occupational Therapy
- ✓ Speech Pathology
- ✓ Medical Social Services
- ✓ Home Health Aide
About this agency
- 14 years (est. 2012)
- Medicare certified
- Proprietary
- CMS #747702
Frequently asked questions
Is this agency Medicare certified?
Yes. Genuine Healthcare Services Inc is Medicare certified, which means they meet federal requirements and can bill Medicare for covered services.
What services can they provide?
They offer skilled nursing, physical therapy, occupational therapy, speech therapy, home health aide services, and medical social services. The specific services your parent receives depend on their medical needs and what Medicare covers.
How long have they been in business?
They were founded in 2012, so they've been operating for approximately 14 years.
What does the low rating mean for my parent's care?
The 1-star rating reflects quality measures and patient experience scores. This is significantly below the McAllen average of 2.61 stars. Before deciding, you may want to ask the agency directly about their quality improvements, review detailed performance metrics, or speak with current patients if possible.
McAllen has 38 Medicare-certified home health agencies serving the area. The average quality rating across all these agencies is 2.61 stars, so there's variation in how agencies perform. When choosing a provider, you can compare ratings, available services, whether they serve your location, and what feedback patients and families share.